The decision was made before you got the call

A two-paper series on how the decisions that shape industrial deals, and the AI answers feeding them, get made upstream, before you know they're happening.

From illi, a B2B brand engagement agency, serving industrial, manufacturing, construction, and B2B technology companies.

Read the series

What “Upstream” Means in Industrial Buying

The Upstream Series is a two-part collection of papers from illi founder Nicole Bojic on one pattern: in industrial buying, the decision gets shaped before the people selling ever have a seat. You hear it from suppliers across industrial, manufacturing, construction, and B2B technology in almost the same words.
We lost a deal we never knew was happening”
The spec already named someone else”
We don't come up when a buyer asks AI who to call”
It shows up on two fronts. One is human: the spec gets written upstream of the contractor, by owners and developers in rooms you weren't in. The other is machine: the buyer's first question now goes to an AI assistant, and the answer gets formed from sources you may not own. Same problem, two doors. The papers take one each.

How to Get into the Decision Earlier, on Both Fronts

Read in order, or start with the front that's costing you deals today.

01

Understand the buyer first

Understand what the buyer is weighing before the RFQ exists — in their language and their fear, not your spec sheet.
02

Be findable before the question

Be findable before the question ever reaches a person, so when a buyer or an AI engine goes looking, you're already in the answer.

That's the work illi does with industrial and technical clients and it's the thread under both papers.

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